Linking Best HR Practices to Education Industry
Overview as an Operational Manager in the Industry.
As an employee who is currently
employed under professional staff category in the Education Industry, I am
personally experiencing it challenging to motivate ourselves to work. At
certain points people feel demotivated and reluctant to go above and beyond
their comfort zone to add a value to the organization. This is resulting in
less employee engagement.
As an operational manager who has
been working in the industry over 5 years and also in the service industry
almost 7 years personally experience that you cannot get motivation through the
customer always. Specifically in the private higher education industry it is
not always possible to keep the customer happy due to rules and regulations.
Employees will have to adhere to certain deadlines, and rules imposed by either
University Grants Commission or respective university authorities. As a result
the customer will not be satisfied. This may result in getting blamed from the
customer and no matter how much of an effort an employee puts, they will still
get blamed. Ultimately this will result in loosing motivation and passion
towards their job. At this point leaders must come to
play to make them feel valued and appreciated to all the work they have done
except for what they could not do due to factors that were above and beyond
their control. HR practices discussed on previous blogs can bring into play.
Working in education industry itself is quite challenging simply because you are dealing with people with different socio-economic statuses. On the other hand, satisfying the customer while adhering to organizational procedure is challenging.
Leaders can use different strategies such as rewards for all the hassle they go through. In the industry, we see employees who are de-motivated and not engaged with their work. Ultimately they will not serve the customer right. In that point, the organization can use a training on customer experience to keep them engaged with customers right. Employees can use this training with their career. Hence, they will be able to deliver their best with their learning outcomes. In addition you can create appreciation methods for best customer service which will definitely make the employee give their best performance. Ultimately the organization will reach their customer experience goal.
As academics, they also find it very challenging in current context dealing with the alpha generation students. Almost all academics belongs to Y gen, genZ, Millenials. As a result, it is quite challenging to bridge the gap between the student and the lecturer and satisfy them. Academics could be given special Personal Development Programmes which will help them to develop themselves and to deliver best to students using novel teaching methods.
Creating a positive working environment through a positive organizational culture will definitely help employees in the Industry. Empowering employees to make decisions will help to keep the organization going. Having a flatter hierarchy will help employee empowerment. When staff members can provide a decision soon, customers will be happy. Additionally having a clan culture will keep employees happy since they can discuss any concern they have freely.
When you are an employee at an eduucational institute, you are dealing with future of people. Hence, the job can be challenging. Yet, having a proper work and job design will help the organization to achieve its goals and objectives in long run.
This idea suggests that intrinsic motivation is driven by autonomy, competence, and relatedness. Leaders can satisfy these needs by providing educators with greater independence in their work, providing many chances for professional growth, and creating a strong feeling of togetherness among the staff.
ReplyDeleteExactly Nufail. Indeed it could be very slight actions leaders can do to motivate employees.
DeleteIndeed, implementing HR practices like rewards, customer service training, and personal development programs can boost employee morale and performance in the education sector. Fostering a positive work culture and empowering staff can also lead to better outcomes.
ReplyDeleteThank You Minoshi. It will be challenging for the management yet, it can be done.
DeleteA comprehensive description Based on your work experience in the education sector, Ms. Tharukshi, I think that staff engagement is important for making the education system strong and successful. Education agencies and educational institutions can make the workplace more positive and productive for educational professionals by putting proceeds into staff engagement. This will help students in the future.
ReplyDeleteDefinitely. Staff need to 100% engaged to provide a better service to students. Also training is much needed when it comes to education sector as it keeps on changing every single day.
DeleteInteresting article regarding public sector HRM,
ReplyDelete"Encourage a sense of fulfilment in your staff by having disciplined, courteous conversations. Steer clear of slang and foul words. Inform your staff from time to time that they make a strong team and that as a result, our company can achieve great success. In front of outsiders and external parties, encourage employee teams." These best practices will build a good employee relations... Source: LinkedIn..
Definitely Mihira. Fullfillment of staff is what is mostly required in organizations irrespective of the sector.
DeleteWell grabbed the importance of the best HR practices for the education industry with the practical experiences. Such an important sector and clearly added value, mentioning the importance of the customers, “you are dealing with the future of people.”.
ReplyDeleteThank you Amila. The job we do in this sector is similar to walking with glass shoes. One mistake can create a significant impact on ones life or many lives. Hence, making sure having motivated, engaged and happy employees are employed at the institution will help the organization to achieve it's goals and objectives.
DeleteIt's genuinely impressive how you've woven your personal experiences into a comprehensive view of the challenges and solutions in the education industry. Your insights into motivating employees, bridging generational gaps, and creating a positive organizational culture offer valuable perspectives. Keep sharing your experiences and ideas they're undoubtedly beneficial to many!
ReplyDeleteThank You very much Ramesh. Indeed employees who are motivated will serve with a smile. Did you know the way you handle students is very challenging as there are students with different backgrounds, mental status and different family concerns.
DeleteMotivating employees in the education industry can be tough due to regulations and customer expectations. Leaders play a vital role in recognizing and appreciating employees' efforts. Training on customer experience and personal development programs can enhance employee engagement. Creating a positive organizational culture and empowering staff members fosters a conducive working environment. Educators face unique challenges dealing with diverse student populations. Proper job design and support systems are essential for achieving organizational goals in the long run
ReplyDeleteDefinitely Ruwan. Keeping employees will create a happy work place. It will help organization to retain employees who are experienced. Having experienced workforce is also helps the organization to have smooth administration.
DeleteAn informative article, Tharukshi. Implementing HR practices like rewards, customer service training, and personal development programs can improve the employees motivation, morale and performance in the education sector. This will eventually create positive organizational culture and improve the working environment which in turn help to achieve the long-term organizational goals.
ReplyDeleteYes Judith. This will help the organization in long run. It will help them to retain best employees as well as attract best experts from the industry.
DeleteHi Minoshi, That is correct. Personally being in the industry for 5 years, I personally see the need of this in many institution. Irrespective of the nature of the educational institute private or public. Richard Branson once said, "Keep your employees happy, they will take care of customers."
ReplyDeleteVery good article. Linking best HR practices to the education industry is crucial for fostering a positive learning environment and nurturing talent. Implementing strategies like mentorship programs, continuous feedback, professional development opportunities, and diversity and inclusion initiatives can greatly enhance teacher satisfaction, student outcomes, and overall organizational effectiveness. By aligning HR practices with the unique needs of the education sector, institutions can create a supportive culture that attracts and retains top talent, ultimately benefiting students and the entire learning community.
ReplyDeleteGood understanding about the article Rizan. Yes, implementing strategies to reward, motivate employees will increase the employee engagement which will help to improve employee performance. This will ultimately be benefited by customers as well as the orgnization.
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